Support Hub

Why should I get a Yessica Never account?

It's more of a question of why wouldn't you! An Account is easy create and allows you to access your account details and order history, start a return and edit your saved addresses for faster checkout!

How do I create an account?

That's easy!

1. Hit the 'My Account' button

2. Select the 'Create An Account' link

3. Fill in the relevant fields and click 'Create Account'

You can then sign into your account under the My Account section anytime to see your account details, order history and much more.

*Please note that placing an order doesn't automatically create an account.

I can't log into my account?

Getting an error message when logging into your account? Or maybe you forgot your password just like you forgot your headphones on leg day? Yeah, we feel your pain.

There are a few things you can do to solve the issue;

• Ensure you’re on the correct store as your login is unique to your location

• Check you’re using the same email address you used to sign up

• Have you just forgotten your password? Hit the button below to reset

Please note that we're unable to amend the email address on your account, therefore, if for any reason you wish to change your email address, you'll need to create a new account following the steps above.

If following the steps above doesn't help, send us a message and we’ll look into it for you!