Support Hub

Received your latest Yessica Never products, but something's not quite right? No problem!*

Exchanges can be made for a different size, allowing you to return the unwanted item(s) as part of the returns process, whilst opting for a different size to be delivered out to you instead. And the best part is, exchanges for the same item are free, but must be made within 30 days of receiving your order!

Are exchanges available for everyone?

*Unfortunately, exchanges are currently not available on our Norway, Switzerland or Rest Of World store just yet, but we're working hard to make that happen soon!

Is an exchange guaranteed once opted for?

In short, no. If you opt for an exchange, stock isn't immediately reserved and it's possible that the item(s) requested are no longer available when processed. If this is the case, you'll be refunded for the item(s) back to your original payment method and we'll send you an email to confirm this.

Still want the item but it's currently out of stock? See our Restocks article for all the deets on how to be alerted when this come back in stock!

How long does it take to receive an exchange?

Once your parcel has been delivered back to our warehouse, we aim to have your return processed within 7 days.

If your exchange is approved, we'll usually get this dispatched out to you within 1-2 days and we'll be in touch shortly after via email with your new tracking link.

If you haven't received an email to confirm your exchange within 7 days, let us know and we'll have a look into this for you - Remember to check your junk/spam.