Support Hub

We're sorry if you've received a faulty item! There's no need to return the item to us at this stage.

Unfortunately, we're only able to help if you purchased your item(s) from us directly. If you purchased from a third-party retailer or reseller, we'd recommend contacting them directly.

If you've purchased your item from our official web store yessicanever.com, our Regent Street London store, or a Yessica Never event/pop-up, send us a message and we'll look into this for you.

Please send our Customer Support Team:

• Your name and email address

• Order number (e.g #123456)

• Item name/description (if known)

• Photos that show:

1. The fault as clearly as possible

2. Full-length photo of the item

3. The Yessica Never logo and label

All claims for orders arriving with damaged or wrong items must be made within 7 days of the delivery date.

• Your Order Number or a receipt 

• The faulty item(s)

If you don't have your Order Number or receipt available, then a return will be at the store manager’s discretion and will be for either an exchange only or processed to a gift card. You will be entitled to a refund or exchange equal to the current price of the faulty item(s).