Support Hub

Returns from purchases at Yessica Never Events

First of all, we hope you enjoyed the event!

Let’s face it, returns can be a bit of a hassle. You’ve ordered something, and now you’ve got to send it back. Yawn. But don’t panic, we'll try make it as seamless as possible.

Returns from pop-up stores and Yessica Never events are accepted under our usual returns policy, however we'll need you to get in touch with us and provide your e-receipt so we can verify your purchase, open our returns portal and issue a refund*

Paid with a debit/credit card?

If you paid using debit/credit card, we'll be able to refund onto the original payment method providing you're able to provide proof of purchase and return the items to us.

What if I paid cash at the event?

*Where cash has been used to purchase, items that are eligible for a return can only be refunded with store credit in the form of an e-gift card.

FYI; A refund or store credit will be issued once we've received your return back at our warehouse.

Simply send a message to our Customer Support team with the following details: 

• Full name

• Email address (as used at the event)

• Your home delivery address

• Photograph or scanned copy of your receipt - You should have receive an e-receipt to your email address (Don't forget to check your junk/spam)

Our team will then use the information to create your returns label so you can return the product(s) to us free of charge.

Once we've received the return at the warehouse, we'll process your refund (if paid card) or send you an e-gift card (if paid cash) so you can purchase from our online store in your own time - Win, win.

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